Terms of Services

Welcome to Personal Express. These Terms of Service establish the rules and conditions that apply when you visit, browse, or make a purchase through our website. By accessing or using our website, you agree to follow these terms. If you do not agree with any part of these terms, please discontinue use of our website.

1. Website Access and User Accounts

You must meet the applicable legal age requirements in your place of residence to use our website and purchase products from Personal Express.

When placing an order or creating an account, you may be asked to provide information such as your name, email address, phone number, billing information, and delivery address. You are responsible for ensuring that the information you provide is accurate, complete, and up to date.

If you create an account, you are responsible for keeping your login information secure and for all activity carried out through your account. Accounts may not be transferred, sold, or assigned to another person without our permission.

2. Products and Product Information

We make reasonable efforts to display our products and their details as accurately as possible. However, colors, images, dimensions, and other visual characteristics may appear differently depending on your device, screen settings, or other technical factors.

Product descriptions, specifications, availability, and images may be updated or changed when necessary. Personal Express reserves the right to discontinue products, modify product information, or limit the quantity of products available for purchase.

3. Orders

Submitting an order through our website constitutes a request to purchase the selected products. An order becomes accepted once Personal Express has confirmed the order and successfully processed the required payment.

We reserve the right to refuse, modify, or cancel an order when necessary, including situations involving product availability, pricing errors, suspected fraudulent activity, or other legitimate business reasons.

If an order is changed or cancelled, we will make reasonable efforts to contact you using the information provided with your order.

Returns and refunds are handled according to our Refund Policy.

Products purchased through Personal Express are intended for personal or household use unless otherwise agreed by us.

4. Prices and Payments

Product prices, promotions, discounts, and other charges may change at any time without prior notice. The applicable product price is generally the price displayed when your order is submitted.

Additional charges, including applicable taxes, delivery fees, customs duties, or other charges, may apply depending on your order and destination.

You are responsible for providing accurate payment and billing information. By submitting payment information, you confirm that you are authorized to use the selected payment method.

We may refuse or cancel transactions where payment information cannot be verified or where we reasonably suspect unauthorized or fraudulent activity.

5. Shipping and Delivery

Any delivery dates or timeframes displayed on our website are estimates and may vary.

Personal Express is not responsible for delays caused by shipping providers, customs procedures, weather conditions, transportation disruptions, incorrect delivery information, or circumstances beyond our reasonable control.

Once an order has been handed over to the applicable delivery service, delivery-related matters may also be subject to that carrier's terms and procedures.

6. Intellectual Property

All original content appearing on the Personal Express website, including text, graphics, photographs, logos, designs, product descriptions, videos, and other materials, is owned by Personal Express or used with appropriate authorization.

You may use the website for personal and lawful purposes. You may not copy, reproduce, modify, distribute, publish, sell, republish, or commercially exploit website content without our prior written permission.

Personal Express names, logos, designs, slogans, and other brand elements may not be used without authorization.

7. Third-Party Services

Our website may use services, applications, payment systems, or other tools provided by third parties. These services may operate according to their own terms and privacy practices.

Personal Express does not control every aspect of third-party services and cannot guarantee their availability, performance, or functionality. Your use of third-party services is subject to the applicable provider's terms.

8. External Websites and Links

Our website may occasionally contain links or references to websites and services operated by third parties.

We do not control or guarantee the accuracy, availability, security, or content of external websites. If you choose to access a third-party website, you do so at your own discretion and risk.

Any purchases or interactions you have with third-party websites are subject to the terms and policies of those providers.

9. Shopify Platform

Personal Express uses Shopify to operate and support our online store. Shopify provides the technology that enables us to offer our website and related shopping services.

However, purchases made through Personal Express are transactions between you and Personal Express. Shopify is not responsible for the products sold by us or for matters arising directly from transactions between customers and Personal Express.

10. Privacy

Your use of our website may involve the collection and processing of personal information. Personal Express handles personal information according to our Privacy Policy.

By using our website, you acknowledge that you have reviewed the applicable privacy practices and understand that certain services used to operate our store may process information as necessary to provide their services.

11. Customer Feedback and Reviews

If you voluntarily submit reviews, suggestions, comments, ideas, photographs, or other feedback to Personal Express, you grant us permission to use, reproduce, adapt, publish, display, and distribute that material for business and promotional purposes, where permitted by law.

You are responsible for ensuring that anything you submit does not violate another person's rights, contain unlawful or harmful material, or include malicious software.

Personal Express reserves the right to remove or decline to publish content that we believe is inappropriate, unlawful, misleading, offensive, or inconsistent with these Terms.

12. Errors and Corrections

From time to time, our website may contain typographical errors, incorrect prices, inaccurate product information, availability errors, or other omissions.

Personal Express reserves the right to correct such information, update product details, modify prices, or cancel affected orders when an error is discovered, including after an order has been submitted.

Where appropriate, we will make reasonable efforts to notify customers affected by significant order changes or cancellations.

13. Acceptable Use

You agree to use the Personal Express website only for lawful purposes.

You must not use our website to:

• Violate any applicable law or regulation

• Attempt to gain unauthorized access to our systems

• Interfere with website functionality or security

• Upload viruses, malicious software, or harmful code

• Collect personal information from other users without authorization

• Submit fraudulent or misleading information

• Impersonate another individual or organization

• Send spam or unauthorized promotional material

• Copy or exploit website content without permission

• Engage in activity that could damage Personal Express or other users

We reserve the right to restrict or terminate access when we reasonably believe these terms have been violated.

14. Termination

Personal Express may restrict, suspend, or terminate access to our website or user accounts when necessary, including where a user violates these Terms of Service or engages in unlawful or harmful activity.

Any obligations or provisions that are intended to remain effective after termination will continue to apply.

15. Disclaimer of Warranties

Our website and its content are provided for general informational and shopping purposes. While we make reasonable efforts to maintain accurate information, we do not guarantee that all website content will always be complete, accurate, current, uninterrupted, or free from errors.

To the extent permitted by applicable law, Personal Express makes no warranties regarding the website, its availability, or the suitability of the website for any particular purpose.

Nothing in these Terms is intended to exclude rights or protections that cannot legally be excluded under applicable law.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Personal Express and its associated personnel, service providers, partners, and affiliates will not be responsible for indirect, incidental, special, consequential, or similar losses arising from your use of the website or products purchased through it.

This may include losses relating to interruption of service, loss of data, lost profits, or other indirect damages, except where liability cannot legally be excluded.

17. Indemnification

You agree to take responsibility for losses, claims, damages, or reasonable expenses arising from your violation of these Terms, misuse of our website, or violation of applicable laws or third-party rights.

This provision applies to claims arising from your actions or omissions in connection with your use of Personal Express.

18. Severability

If any part of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the extent necessary, while the remaining provisions will continue to apply.

19. No Waiver and Entire Agreement

If Personal Express does not immediately enforce a particular provision of these Terms, that does not mean we have permanently waived our right to enforce it later.

These Terms of Service, together with the policies referenced on our website, constitute the agreement governing your use of our Services and replace previous agreements or understandings relating to the same subject matter.

20. Assignment

You may not transfer or assign your rights or responsibilities under these Terms without our prior written approval.

Personal Express may transfer or assign its rights and obligations where reasonably necessary to operate or reorganize the business.

21. Governing Law

These Terms of Service will be interpreted and applied according to the laws applicable to Personal Express and its place of business, subject to any mandatory consumer protection laws that apply to you.

Any disputes will be handled by the courts having appropriate jurisdiction over the matter.

22. Headings

The headings used throughout these Terms are provided for convenience and organization. They do not affect the interpretation or meaning of the provisions contained within these Terms.

23. Changes to These Terms

Personal Express may revise these Terms of Service when necessary to reflect changes in our business, website, services, or legal requirements.

The latest version will be made available on this page. Your continued use of the website after updated Terms have been published may constitute acceptance of the revised terms, to the extent permitted by law.

24. Contact Information

If you have questions about these Terms of Service, please contact Personal Express using the information below.

Personal Express
Email: Support@personalexpress
Phone: 231-534-2055
Address: 8038 Hillside Drive, Traverse City, MI