Refund Policy

At Personal Express, we want you to feel confident when shopping with us. If you need to return an item, we aim to make the process as straightforward as possible. Please review the following conditions before requesting a return or refund.

Return Period

Return requests must be submitted within 7 days of the date your order is delivered. Requests made after this period may not be accepted.

Return Requirements

To qualify for a return, the product should meet the following conditions:

  • The item must be unused and in its original condition.

  • The product should be returned with its original packaging.

  • The item must not show signs of use, damage, or alteration.

  • Proof of purchase may be required to process your request.

Customers are responsible for the cost of returning an item unless otherwise agreed by Personal Express.

Refund Process

Once we receive your returned product, it will be inspected to determine whether it meets our return requirements. After the inspection, we will notify you whether your refund request has been accepted or declined.

If your return is approved, the refund will be issued to the original payment method. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Refunds That Have Not Arrived

If an approved refund has not appeared in your account, please first check your bank or payment account. Processing times can vary between financial institutions.

If you have checked with your payment provider and the refund is still missing, please contact us so we can assist you.

Sale Items

Unless otherwise stated, discounted or sale items may not be eligible for refunds. Please review the product or promotional terms applicable at the time of purchase.

Damaged or Defective Products

If your item arrives damaged or has a manufacturing defect, please contact us as soon as possible. We may request relevant details or photographs to assess the issue.

If the claim is approved, we may offer a replacement or another appropriate resolution depending on the circumstances.

Exchanges

Exchanges are generally available only for products that arrive damaged or defective. If you believe you have received a faulty item and would like a replacement, please contact Personal Express before sending the product back.

Return Shipping

Before returning any product, please contact Personal Express for return instructions.

Unless otherwise specified, customers are responsible for return shipping costs. Original shipping charges are generally non-refundable. Delivery times for replacement items may vary depending on the destination and shipping service.

Contact Us

For questions regarding returns, refunds, damaged products, or exchanges, please contact Personal Express before sending an item back.