Privacy Policy

At Personal Express, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

By using Personal Express, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please discontinue use of our website.

1. Information We May Collect

Depending on how you interact with Personal Express, we may collect information such as:

  • Name and contact information

  • Billing and delivery addresses

  • Email address and telephone number

  • Payment and transaction information

  • Account details and preferences

  • Products viewed, purchased, returned, or added to your cart

  • Messages, questions, reviews, and other communications you send to us

  • IP address and general device information

  • Browser, operating system, and network information

  • Information about how you navigate and interact with our website

We only seek to collect information that is reasonably necessary for operating our store, processing transactions, providing customer service, improving our services, and meeting applicable legal requirements.

2. How We Receive Information

Personal information may come from several sources.

Information You Provide

You may provide information directly when you place an order, create an account, contact customer support, subscribe to communications, submit a review, or interact with our website.

Information Collected Automatically

Certain information may be collected automatically when you browse our website. This may include device details, browser information, IP address, pages visited, and interaction data. Cookies and similar technologies may be used to help our website function properly and understand how customers use our services.

Service Providers and Business Partners

We may receive information from companies and service providers that assist us with payment processing, website operations, analytics, delivery, customer support, marketing, and other business functions.

3. How We Use Your Information

Personal Express may use collected information for purposes including:

  • Processing and fulfilling your orders

  • Managing payments and transactions

  • Arranging deliveries and returns

  • Providing customer support

  • Maintaining customer accounts

  • Responding to questions and requests

  • Improving our website and shopping experience

  • Understanding customer preferences and website usage

  • Providing relevant product recommendations

  • Sending promotional communications when permitted

  • Protecting our website and customers from fraud or unauthorized activity

  • Detecting security issues and preventing misuse

  • Meeting legal, regulatory, and administrative requirements

We aim to use personal information only for legitimate business purposes and in accordance with applicable privacy laws.

4. Marketing Communications

If you choose to receive promotional communications from us, we may contact you by email or other permitted communication methods regarding products, promotions, special offers, and store updates.

You can stop receiving promotional communications at any time by using the unsubscribe option included in our marketing messages.

Even if you unsubscribe from promotional communications, we may still contact you when necessary regarding orders, account activity, transactions, security matters, or other non-promotional issues.

5. Sharing Personal Information

Personal Express may share certain information with trusted companies and service providers when necessary to operate our business.

This may include providers involved in:

  • Payment processing

  • Website hosting and technology

  • Order fulfillment

  • Shipping and delivery

  • Customer support

  • Data and website analytics

  • Marketing and advertising

  • Fraud prevention and security

We may also disclose information when required by law, legal process, government request, or when necessary to protect our business, customers, website, or legal rights.

If Personal Express is involved in a merger, acquisition, restructuring, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

6. Shopify and Our Store Platform

Personal Express uses Shopify to operate and support our online store. Shopify may process certain information relating to your use of our website and transactions in order to provide the technology and services that support our store.

Information submitted through our website may therefore be processed by Shopify and other service providers involved in providing the services necessary to operate our business.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, maintain shopping functionality, understand website activity, improve performance, and provide relevant content or advertising.

Some technologies may be provided by third-party services that assist us with analytics, advertising, security, or other website functions.

You may be able to manage cookies through your browser or device settings. Disabling certain cookies may affect some website features.

8. Third-Party Websites

Our website may occasionally contain links to websites or services operated by other companies.

If you choose to visit an external website, its privacy practices will be governed by that company's policies rather than this Privacy Policy. Personal Express does not control the privacy, security, or content practices of third-party websites.

We encourage you to review the privacy policies of any external websites before providing them with personal information.

9. Children's Privacy

Personal Express is not intended for children who are below the applicable age of majority in their jurisdiction.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If a parent or legal guardian believes that a child has provided personal information to us, they may contact us using the information provided below.

10. Protecting Your Information

We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should avoid sending sensitive information through unsecured communication methods.

11. How Long We Keep Information

The length of time we retain personal information depends on why it was collected.

We may keep information for as long as necessary to:

  • Complete transactions and provide services

  • Maintain customer accounts

  • Provide customer support

  • Meet legal and tax obligations

  • Resolve disputes

  • Prevent fraud or misuse

  • Enforce our agreements and policies

When information is no longer reasonably required, it may be deleted or securely disposed of in accordance with applicable requirements.

12. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Ask us to correct inaccurate information

  • Request deletion of certain information

  • Request a copy of your information

  • Object to or restrict certain uses of your information

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing or targeted advertising activities

  • Request information about how your personal information is used

These rights may be subject to legal limitations and verification requirements.

To submit a privacy request, please contact us using the contact information provided at the end of this policy.

13. Verifying Privacy Requests

For security purposes, we may need to verify your identity before completing certain privacy requests.

We may ask for information that allows us to confirm that the request relates to the correct individual. We will only use verification information for the purpose of processing your request and as otherwise permitted by law.

Where permitted by applicable law, you may also authorize another person to submit a request on your behalf. Additional verification may be required.

14. Complaints and Concerns

If you have a question, concern, or complaint regarding the way Personal Express handles your personal information, please contact us directly.

We will review your concern and take reasonable steps to address it.

Depending on where you live, you may also have the right to contact the appropriate privacy or data protection authority in your jurisdiction.

15. International Processing

Personal information may be stored or processed in countries other than the country where you live. These locations may have privacy laws that differ from those in your jurisdiction.

Where required by applicable law, appropriate safeguards will be used when personal information is transferred internationally.

16. Changes to This Privacy Policy

Personal Express may update this Privacy Policy from time to time to reflect changes in our business practices, website features, services, or applicable legal requirements.

When changes are made, we will update the "Last updated" date at the beginning of this policy. We encourage you to review this page periodically so that you remain informed about how we handle personal information.

17. Contact Us

If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns about how your information is handled, please contact Personal Express.

Email: Support@personalexpress.com
Phone: +1 231-590-0750
Address: 8038 Hillside Drive, Traverse City, MI 49685, United States